Don’t you just love it when a company goes beyond the “everyday” and does something that WOWs you? I do!
Well that happened today. I recently switched my phone service to Comcast, but what they didn’t tell me was that it would totally disrupt my computer network (I also use them for internet access) and I’d have to reinstall some software and reconfigure some hardware that my treasured computer “gal” had, up until then, running like a dream. Now nothing worked.
So I called the company that made my router (D-Link) and the technician gal had me go through a whole series of actions to troubleshoot the problem and then fix it. And she stayed with me until I was satisfied that the problem was resolved. That’s nice, and what I expect from good customer service.
However a short while later I got an email from them outlining step-by-step what she had instructed me to do, down to the very last detail. Now THAT was unexpected! I saved the email in a word document and filed it away so that if I ever run into that problem again I’ll know just what to do.
Now to me, that was going beyond the ordinary and and it totally WOWed me.
The thing is, often going beyond the ordinary is so simple, and yet so overlooked. But it can make the difference between mediocre service and being memorable and outstanding.
So what can you do in your massage practice to go beyond the ordinary, the unexpected, the mediocre, and totally WOW your clients?
I’d love to hear your ideas…